The Utility Regulation and Competition Office (the ‘Office’ or ‘OfReg’) issues this notice confirming that the Office will be launching a consultation on the proposed Market Definition and Competition Assessment of the Retail Market for Fixed Access and Call Services,
The Utility Regulation and Competition Office (the “Office”) hereby establishes these Rules and requirements which set out a Licensee’s obligations for reporting disruptions to public and other critical communication services, and to facilitate monitoring of the reliability and security..
The Utility Regulation and Competition Office (the ‘Office’) is the independent regulator for the electricity, information and communications technology (‘ICT’), water, wastewater and fuels sectors in the Cayman Islands. The Office also regulates the use of electromagnetic spectrum and manages...
The Utility Regulation and Competition Office (‘OfReg’) is notifying the public that it will launch a consultation on the proposed updates to its Information and Communications Technology sector Outage Reporting Rules. The Rules set out the procedure to be adhered to in the mandatory reporting...
The Utility Regulation and Competition Office (‘OfReg’) has issued its final determination arising from the consultation on the proposed Renewable Energy Auction Scheme (REAS).
The Utility Regulation and Competition Office (the ‘Office’ or ‘OfReg’) is the independent regulator established by section 4(1) of the Utility Regulation and Competition Act (as revised) (the ‘URC Act) for the electricity
Response to E&U 2021 - 1 - Final Draft Determination Proposed Renewable Energy Capacity Reallocation and Tariff Setting.
Response to FS 2021 - 1 - Draft Final Determination on Proposed Fuels Market Definition
Responses to E&U 2020 - 3 - Consultation Proposed Consumer Protection Regulations
The Utility Regulation and Competition Office ('OfReg') has received five submissions on FS 2019 - 1 - Consultation on Proposed Consumer Protection Regulations.
Notice of Submission FS 2021 - 3 - Draft Final Consumer Protection Regulations.
Notice of Consultation FS 2021 - 4 - Consultation on Draft Final Determination on Proposed Fuel Market Assessment
FS 2021 - 4 - Consultation Draft Final Determination on Proposed Fuel Market Economic & Regulatory Assessment
FS 2021 – 4 – Draft Final Determination on Proposed Fuel Market Economic & Regulatory Assessment
FS2021 - 2 - Notice of Submission Proposed Fuels Market Economic & Regulatory Assessment Report
Notice of Consultation E&U 2021 - 3 - Consultation Proposed Distributed Generation Resources 3 MW Capacity Increase.
E&U 2021 - 3 - Consultation Proposed Distributed Generation Resources 3 MW Capacity Increase
FS 2021 – 3 – Draft Final Determination on Proposed Consumer Protection Regulations (Fuel Sector)
FS 2021 - 3 - Draft Final Determination_ Consumer Protection Regulations
Consumer Protection Regulations
FS2021 - 2 - Notice of Consultation
FS2021 - 2 - Proposed Fuels Market Economic & Regulatory Assessment Report
FS2021 - 2 - Consultation Proposed Fuels Market Economic & Regulatory Assessment
FS 2020 - 1 Consultation Draft Final Determination Consumer Protection Regulations
THE FUEL MARKET REGULATION Act, 2017 THE FUEL SECTOR (CONSUMER PROTECTION) REGULATIONS
ICT 2020 – 1 – Consultation on Internet Exchange Points (IXP) Regulatory Framework
The Utility Regulation and Competition Office (‘OfReg’) has drafted its final determination arising from the consultation on the Proposed Renewable Energy Capacity Reallocation and Tariff Setting.
Constituted to Review the Proposed New Tariff for the Proposed 1MW of Capacity to be Transferred from the Distributed Energy Resources Programme to the Customer-Owned Renewable Energy Programme and to make Recommendations
FS 2021 - 1 - Consultation Draft Final Determination on Proposed Fuels Market Definition
Notice of Draft Final Determination on Proposed Fuels Market Definition
E&U 2020 - 1 - Draft Determination Proposed Renewable Energy Auction Scheme
Notice of Draft Determination Renewable Energy Auction Scheme
The Utility Regulation and Competition Office (‘OfReg’) has prepared its draft determination arising from the E&U 2020 – 2 – Proposed Renewable Energy Capacity Reallocation and Tariff Setting.
E&U 2020 - 2 -Draft Determination Proposed Renewable Energy Capacity Reallocation and Tariff Setting
E&U 2020 - 2 - Consultation on the proposed Renewable Energy Capacity Reallocation and Tariff Scheme
FS 2020 - 1 - Consultation Draft Final Determination Consumer Protection Regulations
The Utility Regulation and Competition Office (‘OfReg’) has prepared its draft
administrative determination arising from the FS 2019 – 1 - Consultation on the proposed
Consumer Protection Regulations (Fuels Sector).
The Utility Regulation and Competition Office (‘OfReg’) is launching a consultation on its
proposed Consumer Protection Regulations. All interested parties are encouraged to read
the document and to submit any comments, with supporting evidence.
E&U 2020 - 3 - Consultation on the Proposed Consumer Protection Regulations
E&U 2020 - 2 - Cross Submissions on the Proposed Renewable Energy Reallocation and Tariff Setting
Submission on Proposed Renewable energy Reallocation and Tariff Setting.
We refer to the Notice of Consultation re the Proposed Dispute Resolution Regulations dated 4 March, 2020 and respond to the Consultation Questions as follows:
Response to E & U 2020 - 1 - Consultation on Proposed Regulatory Account Rules Energy
FS 2020 - 1 - Extension Notice Consultation Proposed Fuels Market Definition
The Utility Regulation and Competition Office (‘OfReg’) is launching a consultation on its proposed Renewable Energy Capacity Reallocation and Tariff Setting. All interested parties are encouraged to read the document and to submit any comments, with supporting evidence.
E&U 2020 - 2 - Consultation Proposed Renewable Energy Capacity Reallocation and Tariff Setting
Response to FS 2020 - 1 - Consultation Proposed Fuels Market Definition
Please note that the closing date for submissions on the E&U 2020 – 1 – Consultation has been extended from 10 April 2020 to 1 May 2020.
Notice of Consultation
FS 2020 - 1 - Consultation Proposed Fuels Market Definition
E&U 2020 – 1 – Consultation Consultation on Proposed Regulatory Accounts Rules
E&U 2020 - 1 - Consultation on Proposed Regulatory Accounts Rules
Please note that the closing date for submissions on the WS 2020 – 1 – Consultation has been extended from 17 March 2020 to 17 April 2020.
OF 2020 – 1 – Consultation Consultation on Proposed Dispute Resolution Regulations
OF 2020 - 1 - Consultation on Proposed Dispute Resolution Regulations
WS 2020 – 1 – Consultation Consultation on Proposed Water Sector (Licence, Fee, Offence and Penalty) Regulations
WS 2020 - 1 - Consultation on Proposed Water Sector (Licence, Fee, Offense and Penalty) Regulations
Please note that the closing date for cross-submissions on the E&U 2019 – 2 –
Consultation has been extended from 10 January 2020 to 31 January 2020.
Consultation on Proposed Consumer Protection Regulations (ICT)
ICT 2019 – 2 – Consultation Pole Attachment Reservation Fees
We refer to the E&U 2019 - 3 - Consultation launched by the Utility Regulation and Competition Office ("OfReg" or the "Office") on September 20, 2019. Please find below the subject consultation response from Caribbean Utilities Company, Ltd ("CUC").
The Utility Regulation and Competition Office ('OfReg') has received a number of submissions on its consultations for the Proposed Renewable Energy Auction Scheme.
E&U 2019 - 2 - Consultation Proposed Renewable Energy Auction Scheme
The Utility Regulation and Competition Office (the ‘Office’) is the independent
regulator for the electricity, information and communications technology (‘ICT’),
water, wastewater and fuels sectors in the Cayman Islands. The Office also
regulates the use of electromagnetic spectrum and manages the .
The Utility Regulation and Competition Office (‘OfReg’) is launching a consultation on the proposed Consumer Protection Regulations (Fuels Sector). The Office considers that it is in the interest of the public to regulate the terms and conditions under which services.
Please note that the closing date for submissions on the ICT 2019 – 1 –
Consultation has been extended from 8 July 2019 to 29 July 2019.
The Utility Regulation and Competition Office (the ‘Office’ or ‘OfReg’) is launching a
consultation on the proposed updates to its ICT Regulatory Notice and its ICT Licensing
Template.
Consultation on the Proposed Truth in Advertising Rules
Consultation on the Proposed Anti-competitive Practices Penalties Rules
Proposed Water Sector (Licence, Fee and Penalty) Regulations
Expressions of Interest: Fuels Market Regulatory Assessment
Extension notice re OF 2018 - 1 - Consultation on Proposed Draft Anti-competitive Practices Rules, 2018
Cable and Wireless (Cayman Islands) Limited, dba “Flow”, hereby submits our responses to the three consultation questions included in the Office’s Consultation Document.
Consultation on DNSSEC Validation
Consultation on Proposed Draft Customer Complaints Appeals Procedure Guidelines
Consultation on Proposed Draft Anti-Competitive Practices Rules, 2018
Consultation on Broadband Policy
Proposed Emergency Notification System (ENS)
ICT 2017 - 4 - Consultation on the Proposed Consumer Protection Regulations Responses
EXTENSION NOTICE
Proposed Consumer Protection Regulations
Consultation on the Draft 2018 Annual Plan and Draft 2018-2022 Strategic Plan.
Radio Broadcasting Licence Template Notice
Notice of Consultation
Consultation on Proposed Section 23(2) Regulatory Notice
Consultation on Draft 2018 Annual Plan and Draft 2018 - 2022 Strategic Plan
Notice of Consultation
Consultation on the proposed Guidelines on the Criteria
for the Definition of Relevant Markets and the Assessment
of Significant Market Power
Consultation Procedure Guidelines
EXTENSION NOTICE
OfReg is mandated by the URC Act to publish its standard procedure for seeking comments prior to issuing administrative determinations of public significance. This affirms that a consultation is an essential aspect of regulatory accountability and transparency and the importance of engaging the publ
Pole Attachment Reservation fees, Permit Application Process and Charging Principles
On 12 September 2014, the Authority received a determination request filed by Infinity Broadband Ltd. (trading as C3) ('Infinity') under the Authority's Dispute Resolution Regulations (2003) relating to the provision by DataLink, Ltd. ('DataLink') of its pole attachment services. DataLink filed its
This is the ICTA's Call for Inputs paper on The Future of Local Television Broadcasting in the Cayman Islands. There is an obligation on specific ICTA Licensees to provide a Local Television service where they also provide a subscription television service. It is now nearly ten years since th
In this public consultation document, the Information and Communications Technology Authority (the "ICTA" or "Authority") seeks comment from all interested parties on whether or not mandating the provision of access to a Licensee's fixed wire and/or fibre Local Loop in Grand Cayman and/or the Sister
Following the previous consultations on this topic in 2009 & 2011, the Authority concluded that it would be premature to assign spectrum in the 700 MHZ band. In this third consultation, the Authority seeks updated input from the industry and the public on the policy that should be adopted by the Authority for the assignment of spectrum within the 700 MHz band.
This proceeding is a follow-up to the Authority's ICT Decision 2010-5 and the purpose of the proceeding is to finalize a cost-oriented Fixed Termination Rate ("FTR") and Transit Rate. Such rates apply for the routing of traffic from customers on one licensee's network to customers on another licensee's network and are not directly charged to retail customers but are instead charged by telecommunications licensees to other telecommunications licensees.
This proceeding is a follow-up to the Authority's ICT Decision 2011-3 and the purpose of the proceeding is to finalize the FLLRIC cost model.
Following the previous consultation on this topic in 2009, the Authority concluded that it would be premature to assign spectrum in the 700 MHZ band. In this second consultation, the Authority seeks updated input from the industry and the public on the policy that should be adopted by the Authority for the assignment of spectrum within the 700 MHz band.
The use of DPI and similar technologies in other jurisdictions such as the European Union, Canada and the United States has raised concerns about privacy and, quite separately, traffic tiering. These concerns have resulted in a number of regulatory investigations and determinations. In this public consultation document, the Information and Communications Technology Authority seeks input from the industry and the public on the policy that should be adopted with respect to the use such technologies in the Cayman Islands.
In this public consultation document, the Information and Communications Technology Authority (the "ICTA" or the "Authority") seeks input from the industry and the public on the policy that should be adopted by the Authority for the assignment of spectrum within the 700 MHz band.
The Authority often receives inquires regarding the extent of usage of ICT services in the Cayman Islands. Those inquires come from, among others, research companies conducting market studies, potential entrants in the market, and international agencies conducting country comparisons. The Authority considers that the public disclosure of certain highly aggregated market statistics could be in the public interest. For example, public disclosure could:
In this public consultation document, the Information and Communications Technology Authority (the "ICTA" or the "Authority") seeks comment from all interested parties on the revised Forward-looking Long-run Incremental Costs ("FLLRIC") model and the Mobile Termination Rate ("MTR") cost studies that will be developed by Cable and Wireless (Cayman Islands) Ltd. ("LIME").
In ICT Decision 2005-1, Interim Decision and Further Process for Local Number Portability, released 29 March 2005, the Authority determined that there were significant benefits to LNP and that it would be appropriate to further examine the likely implementation costs of LNP in the Cayman Islands. Accordingly, the Authority established a Local Number Portability Consortium (LNPC), consisting of the Authority and major ICT network licensees, to identify the most appropriate LNP model for the Cayman Islands and to investigate its costs.
Much of the electromagnetic spectrum currently is allocated on a non-exclusive (shared) basis by the Authority. This consultation document seeks input from Licensees and the general public on whether this policy should be modified and, if so, in what way.
Spam is the term now generally used to refer to unsolicited bulk messages, usually transmitted to a large number of recipients via electronic mediums such as email. They usually have a focus on promoting products, services or fraudulent schemes. Major problems caused by spam are breaches of privacy and a lowering of user confidence, deceptive practices, illegal or offensive content such as pornography and scams, threats to network integrity and security, desired email getting blocked by anti-spam technologies, and the financial costs imposed on ISPs and users.
Until the liberalization of the telecommunications market in Cayman, the incumbent Cable & Wireless certified both its own employees and contracted technicians who undertook internal cabling and installation of telephone networks. This programme is no longer appropriate in a liberalized telecommunications market. However, the Authority believes there is still a requirement to provide a technician certification programme that is independent of any particular provider.
Many mobile handsets allow the mobile service provider to prevent the handset from being used to access an alternative mobile service provider's network. This practice is generally referred to as "locking" the handset. The mobile service providers in the Cayman Islands apply this practice to some or all of the handsets they supply.
In this public consultation document, the Authority seeks comment from all interested parties on a costing manual that will be used by Cable and Wireless (Cayman Islands) Ltd. ("C&W") to develop Forward-looking Long-run Incremental Costs ("FLLRIC") for its services. Among other things, the FLLRIC costing manual and associated model will be used to develop rates for interconnection services with other telecommunications service providers, to ensure that C&W's retail rates are not anti-competitive, and to quantify any access deficit.
There is no uniform practice for the manner in which pertinent information is made available amongst Licensees. The Authority is minded to issue Procedural Rules in order to have a more transparent, efficient and uniform regulatory process. The Authority requests that all Major Network Licensees file their comments on the attached draft Procedural Rules no later than 15 December 2004. In the interim the Authority encourages the Licensees to follow the draft Procedural Rules.
Through this consultative document, the ICT Authority seeks comments from Licensees, other stakeholders and the general public on local number portability (LNP) which, many parties contend, helps to promote competition and maximize the benefits of a competitive telecommunications market for consumers.
In this public consultation document the Authority seeks comment from all interested parties on a particular set of guidelines that are to be employed to evaluate the legitimacy of retail service promotions.
This public consultation document commences ICTA's proceeding on the development and application of a forward-looking long-run incremental cost (FLLRIC) model. The Authority anticipates this document will be the first of several in this proceeding that seeks comment and clarification from interested parties.
The Authority is of the view that the Liberalisation Agreement and Cable & Wireless Licence make reference to only three classes of services: retail, interconnection and wholesale (for resale). There are clearly a number of services which fall outside the definitions of these three categories. Such services are primarily those provided to other licensees, not for resale but rather as a component of their own services. For want of a better name, the Authority proposes to refer to these services as "Carrier Services", and to define the term by exception, i.e. "Carrier Services" means services, other than retail services and interconnection and wholesale (for resale) services provided by one licensee to another.
This consultation document seeks public input on the subject of indirect access. A well-structured regulatory framework for indirect access can further the development of effective competition for international ICT services in the Cayman Islands' liberalised ICT market. Indirect access allows international ICT service providers to sell outgoing international services in competition with the incumbent. Indirect access will effectively untie the provision of international services from the provision of access and local services and, as a result, facilitate competition for the former.
The Authority plans to introduce Domain Name Dispute Resolution Policy and Rules for the .ky Internet Domain. The attached draft Policy and Rules are based upon the Uniform Dispute Resolution Policy and Rules adopted by ICANN. The Authority welcomes public comment upon these drafts.
The Authority is of the view that interconnection services should be provided for in a manner which facilitates market liberalization, maximizes the use of infrastructure and minimizes environmental impacts. Further, consistent with the ICTA Act, interconnection services must be provided on non-discriminatory terms and conditions, be sufficiently unbundled so that only required network elements are being paid for, and be made available on a cost basis pursuant to a methodology adopted by the Authority. Public comment on the Draft Regulations is sought.
It is recognized that important issues affecting Licensees and interested parties will require debate amongst these various parties which may result in disputes. It is also recognized that some disputes will require some form of intervention for resolution by the Information and Communications Technology Authority. Additionally, it is anticipated that members of the general public will have concerns on matters pertaining to the ICT Services they receive which may require some form of intervention for resolution by the Authority. In order to ensure a fair, efficient and equitable process for addressing and resolving such matters the Authority proposes to introduce Dispute Resolution Rules. Public comment on the Draft Rules is sought.
Potential suppliers of all types of ICT Services and ICT Networks must first submit completed application forms for consideration by the Authority. The first issue of these forms is now available for public comment.
This consultation document discusses the public consultation process itself, including its objectives, forms, public hearings, decisions and confidentiality.
Transparency is critical for the Authority. There may be circumstances, however, when the need for confidentiality outweighs the need for openness. This consultation paper proposes draft rules for dealing with this difficult issue.
E&U 2021 - 3 – Final Determination Proposed Distributed Generation Resources 3 MW Capacity Increase
E&U 2021 - 1 - Final Determination Proposed Renewable Energy Capacity Reallocation and Tariff Setting
ICT 2021 - 1 - Determination on Internet Exchange Points (IXP) Regulatory Framework
Customer Complaints Appeals Procedure Guidelines - in effect from 4 November 2019
The Utility Regulation and Competition Office (the ‘Office’ or ‘OfReg’) is the independent regulator established by section 4(1) of the Utility Regulation and Competition Act (as revised) (the ‘URC Act’) for the electricity, information and communications technology.
Radio Broadcasting Licence Template
Strategic Plan 2018 - 2022 and Annual Plan 2018
Guidelines on the Criteria for the Definition of Relevant Markets and the Assessment of Significant Market Power
Pole Attachment Reservation Fees (This matter has been subject to a Judicial Review and further work is currently being undertaken on this subject).
Consultation Procedure Guidelines
E&U 2021 - 2 - Final Draft Determination Proposed Renewable Energy Capacity Reallocation and Tariff Setting
FS 2021 - 1 Draft Final Determination on Proposed Fuels Market Definition