For a better view on The Utility Regulation and Competition Office (OfReg), Update Your Browser.


Contact Us

3rd Floor, Monaco Towers II,
11 Dr. Roy's Drive, George Town
Grand Cayman, Cayman Islands
Mailing Address:
PO Box 10189
Grand Cayman KY1-1002

Domain Name Dispute Resolution Policy


On 1st October 2003, the Information and Communications Technology Office, now OfReg (also the 'Office') adopted the Uniform Domain-Name Dispute-Resolution Policy (often referred to as the ‘UDRP’), as published by the Internet Corporation for Assigned Names and Numbers (‘ICANN’), as the basis upon which it resolves all disputes relating to the registration of .ky domain names.

Resolving Disputes

Before the Office considers any .ky domain registration dispute, there should first have been good faith attempts made between the person bringing the dispute (the ‘Complainant’) and the person who registered the domain name in dispute (the ‘Registrant’) to resolve the matter; evidence of which will need to be provided to the Office when any complaint is brought to it.

On the basis that such ‘good faith’ attempts have been made, and that the subject of the dispute is still unresolved, the Complainant can bring the dispute to the Office for the Office to decide, based on the UDRP, whether or not, among other things, the .ky domain name in dispute should be transferred to the Complainant.   
In bringing the dispute, the Complainant should submit a complaint to the Office and in that complaint reference how the UDRP applies to the facts of the dispute.  In particular, the Complaint should include submissions and evidence explaining why it considers that the dispute is an “Applicable Dispute” and the “Registration and Use [of the domain name in dispute is] in Bad Faith” under that policy.

Please click here to download the KY Domain Complaint Form

In this regard, for example, the Complainant may want to provide the Office with copies of relevant trademarks, invoices, screen shots, communication (letters and emails) and other evidence that support its submissions.  If the Complainant submits that it has a ‘reputation’ in the .ky domain name, the Office will need proof of this.  

Also, the Complainant should make it clear whether or not the dispute is being brought by it as an individual, company or on behalf of someone else.  If the Complainant is bringing the dispute on behalf of someone else, it should provide supporting documents that it has the appropriate consent to do so.

If you are the Registrant, when submitting a response to a complaint, you should reference how the UDRP applies to the facts of the dispute.  In particular, the Registrant should include submissions and evidence explaining why it has “Rights to and Legitimate Interest in the Domain Name.”


As to the timetable for consideration of the complaint made by the Complainant, noting that the Office needs to ensure that the dispute resolution process is fair to both sides:

  1. on receipt of the complaint, the Office will send the complaint to the Registrant and give twenty (20) days for a response; and,
  2.  if a response is submitted by the Registrant, that response will be sent to the Complainant who will be given ten (10) days in which to submit a reply.


Once the Office has received the submissions referenced above, a trained member of our team will speak neutrally and confidentially to both parties, to seek to facilitate an acceptable resolution of the dispute.

Any negotiations conducted between the parties during this stage (including any information obtained from or in connection to such negotiations) will be treated as confidential by the Office.

If the case does not settle at mediation within ten (10) days, the Office will offer the Complainant the chance to request that the Office make a formal decision.

The Decision

All dispute resolution decisions will be published on the Office's website. 

Please note that, although the complaint and any other submissions made in the dispute will not be published, references to the complaint and any other submissions may be made in the final published decision.


There is a non-refundable complaint fee of CI$350 which is to be paid by the Complainant to OfReg when a formal decision by the Office is requested by the Complainant, such a fee is to cover some of the costs of resolving disputes brought to the Office.

Principal Documents

The following document provides details:

Uniform Domain Name Dispute Resolution Policy

KY Domain Complaint Form

This site uses cookies: Find out more
Okay, Thanks