It is recognized that important issues affecting Licensees and interested parties will require debate amongst these various parties which may result in disputes. It is also recognized that some disputes will require some form of intervention for resolution by the Information and Communications Technology Authority. Additionally, it is anticipated that members of the general public will have concerns on matters pertaining to the ICT Services they receive which may require some form of intervention for resolution by the Authority. In order to ensure a fair, efficient and equitable process for addressing and resolving such matters the Authority proposes to introduce Dispute Resolution Rules. Public comment on the Draft Rules is sought.
Launch date: 1 July 03
Closing date: 30 July 03